FAQ

Frequently Asked Questions

US Coffee FAQ

How do I get started with US Coffee?

We offer a free, no-risk in-office trial. Simply fill out our Free Trial form and a coffee expert will reach out within 24 hours to help you select a brewer and coffee program that fits your office needs. We’ll install the brewer in your office and provide a tasting. If you’re satisfied, we’ll set up a full account; if not, we’ll remove the equipment—no obligation.

How do I place an order?

Once your account is set up, you can place orders through our online shop or directly with your account manager. We offer next business day delivery across our service area.

What brewing equipment is available?
  • Single-cup brewers: Keurig®, Flavia®, Nespresso®, and other pod systems.
  • High-volume brewers: Curtis Gemini, ThermoPro, Fetco, and traditional drip systems.
  • Bean-to-cup machines: Grind beans fresh for specialty drinks.
  • Cold brew systems: Draft cold brew kegerators with nitrogen service.
  • Water systems: Point-of-use filtration, bottled coolers, sparkling water systems (Bevi, Vivreau, Natura).
    All equipment is installed and serviced by certified technicians.
What products can I order?
  • Coffee & beverages: Locally roasted beans, K-Cups®, Flavia Freshpacks®, espresso, tea, hot cocoa, cold brew.
  • Break room & pantry: Healthy snacks, beverages, cups, stirrers, cleaning supplies, and more.
  • Office supplies: Over 40,000 items including pens, paper, furniture, technology, and promotional products.
Do you service and maintain the equipment?
Yes. Our certified service technicians handle installation, cleaning, and ongoing maintenance of all brewing and water equipment.
What areas do you serve?
We proudly serve the New York Metro area, including Long Island, New York City, New Jersey, and Connecticut.
How fast is delivery?
We provide next business day delivery on orders within our service area.
Do you offer eco-friendly options?
Yes. We provide eco-friendly break room and office supplies, touchless brewing systems, and locally sourced coffees.

Interested in our break room services? Contact us today for a free trial! 

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